Returns Policy
We offer a 7-day return policy for items in their original condition with proof of purchase. Return freight charges are your responsibility. Contact us to initiate a return, and we'll provide instructions. Damaged items should be reported within 24 hours.
Change Of Mind
If you change your mind about a product or service, please note that you are not automatically entitled to a refund or exchange.
Typically, once you purchase a product or service, the sale is considered final unless the item fails to meet a guarantee under the Consumer Guarantees Act. Retailers are not obligated to provide a refund or exchange if:
- You change your mind.
- Your circumstances change.
Transaction Fees
If a customer returns a product due to a change of mind or circumstances, a restocking fee may be charged. This fee helps cover the credit card transaction fees incurred during the initial purchase
Consumers
The Consumer Guarantees Act 1993 provides legal rights for goods and services. It includes guarantees related to the quality, fitness for purpose, description, and more. We will meet our obligations under the CGA if our goods or services fail to comply with these guarantees.
Failure Types (Minor and Major)
For minor failures, we'll repair or replace the goods within a reasonable time. If this isn't possible, a refund will be provided. Major failures allow you to choose between a replacement or a refund.
Damages and Issues
Inspect your order upon receipt and contact us immediately if you receive defective, damaged, or incorrect items. We'll evaluate the issue and make it right. You have 24 hours to report damaged goods.
Refunds
We'll notify you about the approval of your refund. Approved refunds will be processed via bank deposit within 14 days, potentially incurring a restocking fee of 3%
CGA 1993 Section 21
This section defines what constitutes a substantial failure to comply with a consumer guarantee under the Consumer Guarantees Act 1993. It outlines various scenarios where goods may be considered to have failed to meet consumer guarantees.
These rewrites aim to make the text clearer and more concise. Please feel free to reach out if you need further revisions or have any specific requests.